To uphold our commitment to delivering only the best quality skincare products, all purchases delivered to your doorstep are not eligible for return. This policy ensures that every product you receive maintains its integrity, hygiene, and safety.
Our Quality Assurance (QA/QC) team thoroughly inspects all items before packaging and dispatch to ensure they meet our standards. We take great care in handling, packaging, and delivering your skincare products in excellent condition through reliable third-party logistics or our in-house delivery team.
We kindly advise you to check the condition of your products immediately upon arrival. Once received and accepted, we are unable to accommodate any returns, exchanges, or refunds.
However, if there is an error on our part—such as receiving the wrong product or specification—your order may be eligible for a return. In such cases, the item(s) must be unused, unopened, and in the original condition and packaging as received.
We appreciate your understanding and support in helping us maintain the highest standards of product quality and customer satisfaction.